About Us

WeWork India is the country’s leading flexible workspace provider that offers a personalized experience to different types of professionals with varied needs through its innovative and customized offerings. WeWork India serves as a vibrant hub for a multifaceted community, bringing together innovators, visionaries, dreamers, and high achievers. It is a collaborative environment designed for mutual inspiration and the collective pursuit of excellence. WeWork India, run by the Embassy Group, commenced operations in 2017. Currently, it has 105,000+ members in 70+ locations across eight cities in India – Bengaluru, Chennai, Mumbai, Gurugram, Noida, Delhi, Hyderabad, and Pune. Its portfolio comprises small and medium enterprises, start-ups, large businesses, freelancers, etc. Our mission is focused on empowering tomorrow’s world of work through achieving Excellence in Execution.

About The Role

We are seeking a energetic leader to oversee our outbound billing and collections operations while acting as the strategic bridge between daily finance operations, pricing strategy,



and future system automations. This role requires a data-driven professional who can manage a specialized team, enforce strict debt recovery SLAs, and translate raw operational data into actionable business intelligence to prepare the department for upcoming financial technology rollouts.

Key Responsibilities

Lead and mentor the billing and collections team, setting clear KPIs and ensuring strict adherence to debt recovery SLAs and enforcement gates — including service

deactivation or legal notices, executed per company policy

Serve as the senior escalation point for critical client and internal billing disputes
Oversee daily billing operations, ensuring accuracy and compliance with client contracts and service agreements
Coordinate cross-functionally with Sales, Customer Service, and Corporate Finance to reconcile billing discrepancies
Participate in month-end and year-end close activitie

📌 Senior Lead, Shared Services (Bengaluru)
🏢 WeWork India
📍 Bengaluru