About Kulcha Patola
Kulcha Patola is a growing Punjabi fusion QSR brand building a scalable, standardised and technology-enabled food-service platform. The business operates through a central commissary-led model, standardised recipes, chef-less outlet processes and a combination of company-operated and franchise-operated outlets.
We are seeking a commercially oriented Brand Operations Manager who can own outlet performance, customer experience, operational standards and brand consistency across the network.
Role Purpose
The Brand Operations Manager will ensure that every Kulcha Patola outlet delivers consistent food quality, service, hygiene, customer experience and commercial performance. This is a hands-on, field-intensive role requiring frequent outlet visits, structured audits, team coaching, data analysis and cross-functional problem-solving.
The successful candidate must be comfortable moving between strategic reviews and on-ground execution - from analysing outlet P&Ls; and aggregator metrics to checking portions, storage, equipment readiness and customer service behaviour.




Key Responsibilities
1. Multi-Outlet Operations Management
Own day-to-day operational performance across company-owned and franchise-operated outlets.
Ensure consistent implementation of brand SOPs across dine-in, takeaway and delivery channels.
Conduct structured outlet visits, operational reviews and compliance audits.
Identify bottlenecks, define corrective action plans and track closure against explicit owners and timelines.
Ensure peak-hour, weekend, campaign and launch readiness across all assigned locations.
Support the setup, opening and stabilisation of new outlets.
2. Brand Standards and Customer Experience
Ensure consistent presentation across food, packaging, uniforms, store appearance and customer interactions.
Maintain service standards for order taking, suggestive selling, complaint handling and order handover.
Review customer ratings, feedback and recurring issues across Googl

📌 Head – Brand Operations (India)
🏢 Kulcha Patola
📍 India