The primary responsibility is to ensure profitability of the cluster and
achieving the targets allotted for CASA, TPP, fee etc through the branches.
Ensure effective customer service, brand building and process compliance across
all branches.Responsible for people management, lower attrition and ensuring
smooth branch operations. Ensure branch expansion and profitability of each
branch. Suggest & execute BTL activities for acquisition of merchants. Provide
timely & structured feedback - operator, user & competitors. Ensures that all
credit and risk parameters applicable to the region are met with. Ensures that
all service quality targets for the region are met with.
📌 Cluster Head (Kottayam)
🏢 CSB Bank
📍 Kottayam
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