The NOC Analyst will be responsible for monitoring and supporting a large-scale enterprise network spanning over 300 sites. This role serves as the first line of defense in identifying, responding to, and resolving network-related issues. Analysts will work in a 24/7 operations setting, ensuring high availability and performance of critical infrastructure by leveraging monitoring tools, executing routine maintenance, and escalating complex incidents as needed.
Key Responsibilities
• Monitor network infrastructure 24/7 using enterprise monitoring tools
• Respond to network alerts and incidents within defined SLA timeframes
• Perform initial troubleshooting and resolution of network issues
• Execute routine network configuration changes following change management procedures
• Document incidents, resolutions, and maintenance activities in ticketing systems
• Escalate complex issues to Senior Network Engineers when required
• Maintain network documentation and topology diagrams
• Participate in scheduled maintenance windows and emergency response




• Generate regular reports on network performance and incident metrics
Required Qualifications
• Degree in a relevant field (e.g., Computer Science, Information Technology, Networking, or related discipline)
• 2–4 years of experience in network operations, support, or NOC environments
• Strong understanding of TCP/IP, routing protocols (OSPF, BGP), VLANs, and switching concepts
• Basic experience with Cisco CLI and network device configuration
• Familiarity with firewall platforms and network security concepts
• Exposure to hybrid cloud networking (e.g., Azure VNets, AWS VPCs) and cloud interconnectivity
• Experience with monitoring platforms (e.g., SolarWinds, PRTG, LogicMonitor, Datadog)
• Familiarity with ticketing systems and ITIL-based change management processes
• Strong problem-solving and incident triage skills under pressure
• Effective written and verbal communication skills in English
• Bonus: Scripting or autom

📌 Engineer - Network Operation Center (Bengaluru)
🏢 Pretium Enterprise Services, India
📍 Bengaluru