Support governance of delay data, ensuring accurate attribution and adherence to PTS timelines, in order to improve on-time performance (OTP).
B. Key Accountabilities
Monitor and validate delay data entries for accuracy and completeness across systems.
Support correct delay attribution by reviewing records against standard definitions and the Delay Handbook.
Identify and help resolve delay data discrepancies, escalating complex cases to the Manager -PGC.
Track PTS adherence and punctuality metrics, flagging deviations for review.
Prepare regular punctuality governance reports and summaries for management review.
Maintain accurate records of attribution decisions and supporting evidence for audit purposes.
Collaboration
Work closely with the Research Analytics and Data Analytics teams to ensure consistency of delay data and findings across functions.
Coordinate with cross-functional teams such as scheduling and dispatch to validate delay information.
Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.
C. Skills Required for the role
Understanding of airline operations
Attention to detail
Analytical mindset
Governance / compliance orientation
Excel / SQL / Power BI
Communication skills
D. Key Interfaces
Internal Interfaces
Manager -Punctuality Governance Cell (PGC)
Regular reporting and discussion on delay data status, attribution issues, and priorities.
Research Analytics & Data Analytics Teams
Regular coordination to align data inputs, cross-check findings, and support joint deliverables.
Cross-Functional Teams
Work with teams such as scheduling and dispatch to validate and reconcile delay information.
External Interfaces
Airport Operations Team
Support resolution of delay attribution queries and follow up on action item
📌 Punctuality Governance Team Member (Gurugram)
🏢 Air India Careers
📍 Gurugram
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