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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place Agentforce is the future of AI, and you are the future of Salesforce.
In this role, you will serve as a trusted advisor and strategic partner to Informatica's enterprise customers, guiding them through their post-sales journey with a focus on adoption, value realization, and long-term success.
You will work closely with cross-functional teams — including Customer Success, Skilled Services, Product, and Engineering — to ensure customers achieve their desired business outcomes through the effective use of Informatica's data management solutions.
Key Responsibilities:
Assist in developing and executing tailored customer success plans aligned with customers’ business objectives and Informatica’s solutions to drive consumption and adoption health.
Partner with customers across all levels of their organization — from executive sponsors and business owners to data stewards and technical practitioners — conducting structured business and technical sessions tailored to each audience's priorities and language.
Drive deep discovery through rigorous questioning beyond surface requirements — uncovering root business processes, pain points, organizational dependencies, and gaps all the way down to product feature level.
Conduct and document