Job Purpose:
The incumbent plays a crucial role in ensuring a seamless and compliant account opening process for customers. This position involves direct interaction with Branches, meticulous document verification, data entry into core banking systems/ Wworkflow and adherence to all regulatory and internal guidelines. The ideal candidate will possess strong attention to detail, excellent communication skills, and a commitment to delivering exceptional customer service.
Key Responsibilities and Requirements
Customer Interaction:
Assist branches with account opening inquiries, providing clear and concise information about various account types and their features.
Guide branches with account opening process, ensuring all required fields are accurately completed.
Address Branch/customer concerns and queries related to account opening in a qualified and timely manner.
Document Verification and Processing:
Verify the authenticity and completeness of all customer-submitted documents (e.g., KYC documents, application forms like Form 97/Form 60, etc.)



in accordance with bank policies and regulatory requirements.
Ensure all necessary identification and address proofs are collected and validated.
Data Entry and System Management:
Accurately input customer information and account details into the core banking system (e.g., Finacle).
Process various account opening related transactions and updates.
Ensure correct mapping of information, even when dealing with substitute forms like Form 97 in lieu of Form 60, including specific handling for income fields.
Compliance and Risk Management:
Adhere strictly to all Know Your Customer (KYC), Anti-Money Laundering (AML), and other regulatory guidelines.
Identify and report any suspicious activities or discrepancies in customer information or documentation.
Ensure all account opening procedures are compliant with internal bank policies and external regulations.
Coordination and Support:
Liaise with branches and other internal departmen

📌 OFFICER, Specialist, Account Services, Consumer Banking Ops, Technology (India)
🏢 DBS Bank
📍 India