The Support System Admin is an IT qualified who maintains and optimizes cloud computing systems. They are responsible for the entire life cycle of a company's cloud infrastructure and management of Cloud resources/assets, from strategy to implementation. The ideal candidate must be apt to lend technical assistance for cloud resources and infra to 500+ in-person and remote users quickly and gracefully. The candidate should also be generally excited about all things technology, exhibit outside-the-box thinking, and have an approachable attitude and personality.
Responsibilities
Implement, administer, and support cloud infrastructure solutions, including virtual machines, cloud services, SSL certificates (single-domain, multi-domain, and wildcard), and endpoint management solutions.
Design, implement, and manage Virtual Network Manager configurations and virtual network architectures.
Demonstrate strong expertise in Cloud-Native Application Protection Platforms (CNAPP), providing comprehensive visibility into security threats, effective vulnerability management,



and strategic risk prioritization across cloud environments.
Manage Data Loss Prevention (DLP) policies, data security controls, and endpoint security solutions.
Deliver prompt, professional remote support in a fast-paced operational environment.
Respond efficiently to support requests and manage incidents and service requests using the Help Desk ticketing system (Jira Service Manager).
Collaborate closely with internal Application Development teams to implement consistent Development and Production environments, leveraging DevOps best practices.
Proactively identify recurring issues, perform root cause analysis, and plan and execute corrective actions to prevent future occurrences.
Contribute to the creation, maintenance, and expansion of internal IT knowledge base documentation.
Work collaboratively with team leads to develop and maintain project plans, ensuring alignment with infrastructure team objective

📌 Technical Support (Jaipur)
🏢 Genpact
📍 Jaipur