JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a current industry, join our team as we help shape a brighter way forward.
Title
Analyst – HR Shared Services
Business unit
HR Service Delivery
Reporting to
Team Leader – HR Shared Services
Key stakeholders
All APAC/AMR/EMEA Country HR’s
Direct reports
Nil
Duties & responsibilities
What this job involves –
• Resolve Tier 1 queries and transactions related to Cornerstone-Learning & Development module
• Creating/Modifying Events and Sessions
• Updating Rosters post evaluating & analysing the source data
• Managing login issues in Cornerstone
• Managing Cornerstone reports request from employees and stakeholders
• Managing Trainer/Admin access for users post evaluating the request and approval metrics
• Managing publishing/modification of online courses, contents of different type like video, question bank etc.
• Creating groups and learning assignment/proxy enrolment
• Demonstrate proficiency in Learning & Development module and standard operating procedures
• Communicate and guide employees using available resources to resolve the query/issue
• Adhere to and demonstrate high proficiency in agreed KPIs, SLAs, and customer service standards
• Assist with data correction or escalate to HR Specialist, specifically for issues that cannot be resolved through self-service
• Managing semi-functional/technical issues in Cornerstone including but not limited to training, report generation/curriculum
• Escalate complex queries to appropriate owner (inside or outside of L&D; partner)
• Ability to chal