Position Summary
The TMA is an extension of the client’s GMS function and is responsible for consulting on pre-assignment relocation benefit packages with the client’s Human Resources and management teams. The TMA also acts as the main point of contact for policy exceptions and escalations. The TMA will also collaborate with SIRVA’s operations team to ensure authorization processes are completed timely and effectively.
Functions and Responsibilities
30%
Partners with client HR and line management on relocation/assignment issues impacting the employee and family. Provides assistance with managing exceptions and escalations. Remains a point of contact for addressing inquiries and offering solutions as issues arise throughout the relocation/assignment lifecycle.
25%
Assists HR and line management in determining the appropriate mobility solution/program for each relocation/assignment scenario. This may include conducting intake meetings, educating stakeholders on the end to end initiation process (eg. steps, stakeholders, systems, approval requirements, data requirements),
providing policy counseling and guidance on policy selection, delivering costing analyses, researching immigration timelines/challenges, and reviewing payroll solutions.
25%
Acts as the primary point of contact for HR and line management for assistance with navigating overall process and systems. This includes fielding questions, trouble-shooting issues and developing work-arounds to expedite steps as necessary, reviewing assignment documentation such as cost projections and letters of assignment for reasonableness, monitoring approval processes, conducting pre-determination briefings and managing expectations.
20%
Partners closely with SIRVA Consultants to effectively transition current authorizations and provide guidance to them throughout the relocation/assignment lifecycle.
Qualifications and Preferred Skills
Minimum 5 years’ experience administrating relocation policy required
Tax experience is essen