Job Family:
EBO Accounts Receivable (India)

Travel Required:
None

Clearance Required:
None
What You Will Do:
Manage and allocate daily work volumes to ensure client SLAs & TAT are met.
Manage day-to-day planning and problem solving related to in-bound work volumes.
Run AR reports daily / weekly for each client account.
Prioritize claims for AR work based on aging, dollar value, and other criteria.
Assign AR accounts and prioritized claims to AR Associates for completion on a daily or weekly as appropriate.
Assign collection targets for each client account.
Ensure patient balances are handled optimally by AR.
Assist with production for all client-specific processes.
Conduct quality assurance reviews of daily work to ensure high quality is maintained across all processes.
Development and delivery of routine reports required to monitor and report on team’s performance and provide customer feedback.
Attend management meetings to present results and formulate continual process improvement and effectiveness.




Directly engaging in problem solving on production related issues with team members, as required.
Positive knowledge of AR follow-up or Accounts receivable.
Capability to lead a team upto 25, business acumen, strategic thinking, entrepreneurial spark, and high energy levels.
Responsible for Client communication and patient communication for collections. Also, will be responsible for fixing claims and processing the claims.
Willing to work rotating shifts and workdays based on agreed schedules to meet operational and departmental objectives.

What You Will Need:
5+ years’ experience in RCM
1+ year experience in managing People & Process
Good Communication Skills (Oral and written) and Analytical Skills required for AR Calling for Medical Billing Process
Must have bachelor’s degree.

What Would Be Nice To Have:
Superior problem-solving abilities
Experience mentoring and training junior staffs.
Proficiency in Microsoft Office (Word, Outlook, Excel)

About Guidehouse India

📌 Team Lead (Chennai)
🏢 Guidehouse
📍 Chennai