EXTERNAL JOB DESCRIPTION

Objective:

Lead the team of Customer Associates & Sales Associates in the region /
allocated territory to ensure their performance in terms of delivering value,
adherence to processes and guidelines at the sites, driving the usages of key /
focus products at the sites, interact and manage dealers as and when required.
Reporting of data as required to SSE, UH & central function.

Main Responsibilities:

Monitoring daily updates of all activities on the Paint Assist app.
Daily monitoring of on time visits and follow ups to all new sites by customer
associates (CA) or Sales Associates (SA).
Daily monitoring of business collections by CA and ensuring delivery of month on
month business objectives
Ensuring prompt lead assignment and conversion of leads assigned to CAs/Sales
Associates(SAs)
Prompt updation of records of the new joinees/exits at a CA/SA level to SSE
Handling escalated customer & dealer complaints ensuring high satisfaction
scores
Executing business generation initiatives in the assigned territory to generate
business




In store & onsite training to recent CAs for processes, business app training,
product pitching & site monitoring.
Provide guidance to customer associates for pitching & conversion of focus
products at the sites.
Random site visits to ensure adherence to systems & processes like usage of
mechanized tools, covering and masking, correct application process and on-time
site handover after proper cleaning.
Monitoring all ongoing / WIP sites to ensure on time work completion.
Submit reports to UH, SSE & central function as & when required.
Maintaining the reports / formats as mandated
Approving business entries into the application post appropriate checks &
validation.

Other responsibilities:

Undertake regular trainings for faster adoption of updated features of the
business app
Co-ordinate with CA and contractors and ensure their attendance in all
contractor training programs.

Role Requirements

Qualifications

Graduate

📌 EXECUTIVE N (Ahmedabad)
🏢 Asian Paints
📍 Ahmedabad