Dive in and do the best work of your career at DigitalOcean. Journey alongside a
strong community of top talent who are relentless in their drive to build the
simplest scalable cloud. If you have a growth mindset, naturally like to think
big and bold, and are energized by the fast-paced setting of a true industry
disruptor, you’ll find your place here. We value winning together—while
learning, having fun, and making a profound difference for the dreamers and
builders in the world.
POSITION OVERVIEW:
We are looking for an Associate Customer Advocate who is passionate about
driving significant change to the customer experience through personal
interactions and product feedback. Someone who has a desire to listen to
customers' challenges and provide long-term solutions that enable the full power
of our platform.
As an Associate Customer Advocate at DigitalOcean, you will join a dynamic team
dedicated to revolutionizing cloud computing and AI. Your role is to engage with
our customers to provide effective solutions to solve customer issues that
relate to their account, billing,
and platform experience. You’ll educate
customers about our platform’s capabilities and features, spearheading their
engagement, and offering an exceptional experience throughout their journey from
on-boarding to scaling. We expect that you’ll have a desire to connect with our
customers and exhibit exceptional problem-solving skills. Our Customer Advocate
personify DigitalOcean’s empathy for customers, passion for enhancing their
experience and relentless pursuit of simplicity at scale. This requires creative
problem-solving and curiosity to tackle customer issues related to user
experience and billing with knowledge of cloud services. Some, but not all
candidates will have experience in technical areas such as Linux, programming,
or web development. All candidates will be assessed against their ability to
learn quickly and be a self-starter.