Dive in and do the best work of your career at DigitalOcean. Journey alongside a
solid community of top talent who are relentless in their drive to build the
simplest scalable cloud. If you have a growth mindset, naturally like to think
big and bold, and are energized by the fast-paced environment of a true industry
disruptor, you’ll find your place here. We value winning together—while
learning, having fun, and making a profound difference for the dreamers and
builders in the world.
ABOUT THE TEAM
The Billing Engineering team is responsible for managing a broad and complex
platform, with a range of functions, comprising 70 services. As DigitalOcean
continues its rapid growth and moves upmarket, the demands on the platform have
significantly increased. This team will focus on operational enablement for the
business and our customers, by focusing on platform resiliency and operational
excellence.
THE OPPORTUNITY
We are seeking highly motivated and skilled engineers in Hyderabad. You will
play a critical role in ensuring the smooth operation of our control plane
platform,
providing technical support, managing operations, and driving
efficiency through automation. This is an exciting opportunity to be a part of
building a new team and making a significant impact on our company's growth.
WHAT YOU'LL DO:
* Triage: review and resolve escalated support tickets, including invoicing
discrepancies, collections issues (payments/dunning), and taxation inquiries.
Serve as the second line of support for incoming bug reports from customers
and first line of support for internal stakeholders.
* Automate: Develop tooling to support automation for billing and customer
management platform to reduce operational cost and time-to-resolution for
first level customer support requests.
* Operational ownership: Take ownership of core billing platform operations,
including facilitating credits, discounts, promotions, and commitment deals;
working with the Tax team on taxation regions;
📌 Senior Software Engineer I (Hyderabad)
🏢 DigitalOcean
📍 Hyderabad
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