Manage daily logistics operations including dispatch and delivery tracking
Coordinate regularly with courier partners
Track shipment status and follow up on delays
Close customer/internal tickets within defined TAT
Handle escalations and ensure timely resolution
Prepare daily, weekly, and monthly reports using Excel
Maintain MIS reports and ensure data accuracy
Monitor return shipments and RTO cases
Maintain proper documentation and records
Required Skills
Robust knowledge of Microsoft Excel (VLOOKUP, Pivot Tables, basic formulas)
Good communication skills (English and Hindi)
Problem-solving attitude with ownership mindset
Ability to manage time and handle multiple tasks
Basic understanding of logistics/courier operations
Preferred Qualifications
Graduate in any discipline
Prior experience in logistics or e-commerce preferred
📌 Logistics Executive- Tamil (Gurugram)
🏢 Nirvasa Ayurveda
📍 Gurugram
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