About Forma.ai:
Forma.ai is a Series B startup that's revolutionizing how sales compensation is designed, managed and optimized. We handle billions in annual managed commissions for market leaders like Edmentum, Stryker, and Autodesk.
Our growth has been fuelled by our passion for fundamentally changing and shaping how companies use sales intelligence to drive business strategy.
We’re welcoming equally driven individuals who are excited about creating something big
About the team:
The Customer Operations team is at the heart of Forma.ai's mission. This team has a direct impact on the growth of Forma.ai. They are results-driven and solutions-minded.
The Customer Operations team works closely with our customers, helping them to understand and take advantage of all the features Forma.ai offers and ensuring that they get the most value from the platform.
What you'll be doing:
Reporting to the Senior Manager of Customer Operations, the Incentive Compensation Associate (known internally as Customer Operations Associate) will be contributing in the following areas:




Own the ongoing operations for a portfolio of customers (i.e., rule building, process execution, reporting and dashboarding, and product support)
Create automated reporting (financial, sales performance, incentive compensation) for customers to support process automation and improve business visibility
Support design projects including analysis, financial modelling, project planning, customer workshops, and presentation/recommendation of findings
Identify potential opportunities for process improvement in client processes (e.g., process execution, data validation, dashboard updates). Explore new techniques, working models to improve design and improve processes.
Implement new Forma.ai platform features within your customer portfolio to support continuous improvement and automation
Build robust working relationships with key customer stakeholders, ensuring our clients realize Forma.ai's full value
Work with Forma

📌 Customer Operations Associate (Pune)
🏢 Forma.ai
📍 Pune