Dive in and do the best work of your career at DigitalOcean. Journey alongside a
strong community of top talent who are relentless in their drive to build the
simplest scalable cloud. If you have a growth mindset, naturally like to think
big and bold, and are energized by the rapid-paced environment of a true industry
disruptor, you’ll find your place here. We value winning together—while
learning, having fun, and making a profound difference for the dreamers and
builders in the world.

POSITION OVERVIEW

We are looking for a Cloud Support Engineer - Database who is passionate about
cloud infrastructure, database technologies, and delivering exceptional customer
experiences, while providing high-touch, white-glove support to strategic
accounts.

As a Cloud Support Engineer (IC2) at DigitalOcean, you will join a dynamic team
dedicated to supporting and empowering customers to successfully run their
workloads on our platform. You will work closely with customers to troubleshoot
issues, optimize database performance, and guide them in adopting best practices




across managed databases and cloud infrastructure.

In this role, you will build strong technical depth across database systems and
DigitalOcean products while developing your ability to handle increasingly
complex customer scenarios. You will collaborate cross-functionally with Product
and Engineering to ensure seamless customer outcomes. This role reports to the
Manager, Cloud Support Engineer.

WHAT YOU'LL DO

* Deliver hands-on technical support for database and cloud infrastructure
issues across technologies such as MySQL, PostgreSQL, Valkey (Redis), MongoDB
and Clickhouse, with exposure to cloud-native and Kubernetes environments.
* Diagnose and resolve production issues impacting database performance,
availability, replication, backups, and connectivity
* Guide customers in designing scalable, reliable, and high-performing database
architectures on DigitalOcean
* Collaborate with senior engineers (IC3/IC4) an

📌 Sr.Cloud Support Engineer-Database (Hyderabad)
🏢 DigitalOcean
📍 Hyderabad