We are looking for an experienced and commercially driven General Manager – Operations to lead the overall operations and business performance of our QSRs, restaurants, and dark kitchens.

The role will have end-to-end responsibility for operational excellence, revenue growth, cost optimisation, customer experience, people leadership, and profitability across the business.

The ideal candidate will be a robust hospitality operator with a proven track record of managing multi-unit operations and delivering sustainable revenue and EBITDA growth.

Key Responsibilities
1. Operations Leadership
Oversee end-to-end operations across QSRs, restaurants, and dark kitchens.
Ensure consistent execution of operational, service, food quality, and brand standards across all locations.
Drive operational efficiency, productivity, and scalability across the business.
Conduct regular outlet and kitchen reviews and ensure timely closure of operational gaps.
Establish and monitor key operational KPIs across locations.
2. Financial Performance
Drive revenue, gross margin, EBITDA,



and overall profitability targets.
Review outlet-wise financial performance and identify opportunities to improve revenue and margins.
Monitor and control food costs, labour costs, rent, utilities, wastage, inventory, and other operating expenses.
Develop annual budgets, forecasts, business plans, and monthly performance reviews.
Analyse variances against budget and implement corrective action plans.
Drive cost optimisation initiatives without compromising customer experience or product quality.
Work closely with Finance to ensure accurate financial reporting and performance tracking.
3. Revenue & Business Growth
Develop strategies to drive same-store sales growth, outlet profitability, and overall revenue growth.
Identify opportunities to improve average order value, customer frequency, delivery sales, and outlet productivity.
Monitor sales performance across dine-in, takeaway, delivery, and online channels.
Wo

📌 General Manager Operations (Pune)
🏢 Three Layer Hospitality
📍 Pune