Job Summary

Assist assigned RMs to achieve financial targets by providing strong support to them.
Actively participate in the prevention of money laundering and fraud by strict adherence and close diligence to the Bank's policies and procedures and the regulations.
Ensuring high quality customer service to PVB clients.
Ensuring internal and external compliance on all transactions.
Assist in deepening existing client relationship through excellent customer service.
Manage CDD (RBI & Periodic) reviews process within the prescribed timelines.

Key Responsibilities

Strategy

Be multi-skilled to handle all kinds of transactions and services in the bank as per applicable guideline.
Provide qualified accurate and timely support to client Advisors.
Provide prompt, efficient and courteous service to PVB customers.
Ensure transactions are processed with a high level of accuracy and commitment within standard turnaround time in order to satisfy customer needs.
Manage the preparation of Client Due Diligence (CDD) reviews and ensure deadlines are met,



and timely follow up of issues raised.
Liaising with other Departments where necessary, promptly inform Client Advisors and the management team of any client complaints including resolution with service levels and accurate input.
onto the Complaints Database.
Deal with and process payments, deposits, and credit card applications accurately and within deadlines and follow up with any queries.
Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints.
Ensure he/she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD & Money laundering prevention. He / She must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer.
Call Backs to clients to verify high value payments, change of addresses, enquiries and various

📌 Associate - Client Services - Private Banking (India)
🏢 Standard Chartered India
📍 India