Meet the Team
The Customer Experience (CX) organization helps customers realize the full value of Cisco’s technology investments by driving successful adoption, innovation, and business transformation. This team serves as trusted advisors to some of Cisco’s largest global customers, helping them architect and implement complex, multi-domain solutions while accelerating AI-driven transformation. By combining deep technical expertise, strategic business alignment, and customer-centric engagement, the team enables organizations to achieve measurable outcomes and long-term success.
Your Impact
As a Technical Authority and Strategic Architecture Leader, you will bridge Cisco’s technology portfolio with customer business objectives, designing and delivering innovative, AI-powered solutions that drive transformation at scale. You will work closely with customer executives, Cisco account teams, and global cross-functional stakeholders to create architecture strategies, guide technology decisions, and ensure successful adoption of Cisco solutions.
This role offers the chance to influence global initiatives, lead complex engagements, and shape the future of AI-driven customer success.
• Serve as a technical authority and thought leader across multiple technology domains, architecting and integrating AI-driven solutions that deliver transformative business outcomes.
• Lead and influence global cross-functional teams—including PMs, PgMs, SDMs, CEs, TLs, sales teams, partners, and customer stakeholders—to successfully deliver complex, multi-architecture solutions.
• Shape strategic engagements with executive-level customer leaders, aligning Cisco’s portfolio to customer business objectives and driving measurable business transformation.
• Develop and execute customer architecture strategies, success plans, implementation roadmaps, risk mitigation plans, and adoption frameworks to maximize technology value and long-term outcomes.
• Drive innovation by embedding AI, automatio
📌 Customer Delivery Architect (Mumbai)
🏢 Cisco
📍 Mumbai