Role:
The Salesforce Administrator is responsible for administering, maintaining, and enhancing the client's Salesforce environment to support day-to-day operations and strategic priorities. This covers user and licence management, system configuration, data quality, security, release support, training, and user assistance.

The consultant will act as a trusted advisor on Salesforce configuration, ensuring solutions align with the client's service model and Salesforce best practice, while identifying opportunities for continual improvement across processes and systems.

KEY EXPERIENCE REQUIREMENTS

At least 5 years' demonstrated experience in a Salesforce Administrator and/or Salesforce Developer role.
Salesforce Administrator certification (mandatory), or ability to obtain within an agreed timeframe.
Relevant tertiary qualification in IT, information systems, business systems, or a related field — or equivalent practical experience.
Proven experience providing Salesforce user support, system administration, and platform enhancement within a business environment.





KEY TECHNICAL SKILLS

Solid understanding of the Salesforce platform: configuration, workflows, automation, validation rules, profiles, permissions and data management.
Ability to translate business needs into practical Salesforce solutions aligned with organizational requirements and best practice.
Sound knowledge of system administration, data integrity, security and governance practices in a digital/business systems environment.
Well-developed problem-solving, prioritization and time-management skills, with the ability to manage competing tasks and maintain attention to detail.

HIGHLY DESIRABLE

Experience with Salesforce Health Cloud, Nonprofit Cloud, Service Cloud and/or Experience Cloud.
Experience with integrated platforms/tools such as Twilio, Campaign Monitor, Conga and/or Raisely.
Prior experience working in a not-for-profit, health, mental health or community services environment.

SOFT SKILLS

📌 Salesforce Admin with 5 Years of Experience (India)
🏢 Data Actions
📍 India