Function
Harley Davidson BUPay Band
E4 to M2Role
Territory Manager- ServiceA purpose driven role for you
Ownership of aftersales operation within the state.This includes driving service revenue,ensuring customer satisfaction and handhold the Dealers to improve service efficiency and productivity.Ensure premium customer experience and drive aftersales business.A Day in the life
Streamline communication between the HO and the dealer network to ensure consistent execution of SOPs across the zone Take ownership of the dealership's parts retail business, implementing sales initiatives to achieve overall Parts Turnover & Service Retention for the zoneDrive the growth of VAS within the workshop by implementing initiatives and upselling strategiesServe as the final authority for service and technical escalations within the zone/state, ensuring timely and satisfactory resolution of customer grievancesDrive zonal C sat Scores by reducing the volume of repeat complaints and improving the First-Time Resolution rate for customer complaintsProvide end-to-end handholding for dealer staff,



acting as a subject matter expert to resolve queries and ensure a seamless Premium Brand delivery at every touchpointAcademic Qualification & Experience
B Tech (Mechanical) Technical Skills/Knowledge
5-7 years of relevant experience in technical issues resolutione in the bike & deep knowledge of workshop operationsBehavioural Skills
Problem solving, negotiation & stakeholder management What will it be like to work for Hero
As the world’s largest manufacturer of motorcycles and scooters for the last 22 years, Hero is where you will get to work with the brightest innovators, passionate about being the best in what they do. You will become a part of India’s proudest legacy, a brand that is celebrated by 110 million Indians and is now taking over the world with its manufacturing superpower. If you are someone who dreams big and goes after their dreams with absolute conviction, Hero is your place to b

📌 Territory Manager- Service (India)
🏢 Hero MotoCorp
📍 India