Department: Development

Location: Hyderabad

Description

Product Operations manages Jira Cloud for nearly 10,000 users across Product and Development at Infor. Today, the platform team operates at capacity on reactive administration — keeping the lights on but unable to invest in the strategic capabilities that would maximize our Atlassian investment. This role shifts us from reactive to strategic: ensuring we take full advantage of AI features, automation, integrations, and platform architecture to drive efficiency for every team that depends on Jira.

A Typical Day In The Life Includes

Evaluate, pilot, and roll out Atlassian Intelligence and emerging AI capabilities (smart automation, natural language JQL, predictive fields, AI-powered summaries) to improve PM and Dev productivity across 30+ product teams
Own the integration architecture between Jira and connected systems (Aha, Tempo, CI/CD pipelines, reporting tools); ensure integrations are reliable, documented, and scalable
Design and implement workflow automations that reduce manual effort (auto-transitions, SLA triggers,



notification rules, bulk operations)
Lead platform architecture and scalability planning — managing project structures, permission schemes, and issue type hierarchies for a growing user base
Drive ongoing platform hygiene: identify and resolve technical debt (inactive projects, orphaned workflows, deprecated custom fields, redundant schemes)
Define and enforce Jira standards in partnership with the Data Governance role; create enablement content, run office hours, and track compliance across projects
Manage Atlassian Guard configuration — domain verification, SSO enforcement via Microsoft Entra ID, user provisioning/deprovisioning policies, audit logging, and data security policies across 9,000+ managed accounts
Partner with API consumers and integration owners to ensure platform changes don't break downstream systems
Work effectively as part of a small, high-impact team, maintaining ongoi

📌 Business Systems Analyst, Senior (Hyderabad)
🏢 Infor
📍 Hyderabad