The AV Technician provides operational support to customers across all aspects of audio-visual, video conferencing, digital signage, and presentation technologies. The position involves a high degree of customer interaction, including working with executive management and senior leaders, to provide high-quality AV support services.
Key Duties & Responsibilities
All services must be delivered punctually at the scheduled time and in accordance with agreed Service Level Agreements (SLAs).
The AV Technician is expected to arrive in sufficient time before the scheduled meeting setup and remain until the required service is functioning correctly.
Video & Audio Conferencing
Set up and support video and audio-conferencing systems.
Ensure all conference participants and locations are connected on time and are receiving and transmitting high-quality audio and video.
Support internal and external meetings and events.
Assist with or coordinate support for high-priority internal and external events.
Troubleshoot video and audio-conferencing issues, investigate faults, and recommend appropriate corrective actions.
General AV Meeting Room Support
Ensure all multimedia and presentation rooms are maintained in positive working order.
Set up, configure, and support AV equipment.
Provide support for presentation and multimedia meeting rooms throughout the duration of meetings and events.
Assist with multimedia broadcasting support.
Respond promptly to emergency and ad hoc support requests.
Assist with IT-related enquiries during support sessions and escalate issues where appropriate.
Arrange equipment loans and rentals to meet client requirements.
Fault Management & Preventative Maintenance
Perform regular preventative room checks to ensure all equipment is functioning correctly in accordance with established room check procedures.
Carry out Return Material Authorization (RMA) procedures with suppliers for faulty equipment.
Ensu
📌 AV Technician (Bengaluru)
🏢 KINLY
📍 Bengaluru
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