Sales Coordinator Gilly Professional Kitchens

Company Overview

Gilly Professional Kitchens is an established manufacturer and turnkey solution provider for commercial kitchens, refrigeration systems and stainless-steel kitchen equipment. We work with hotels, restaurants, corporate cafeterias, hospitality groups, consultants and institutional clients across India.

Position

Sales Coordinator

Location

Mumbai

Role Overview

We are looking for a proactive, organised and commercially driven Sales Coordinator who can manage incoming enquiries, prepare quotations, follow up with clients and support the sales team in generating recent business.

The candidate will act as the coordination link between clients, sales, estimation, design, production and project teams. The role requires strong communication skills, disciplined follow-up and the ability to manage multiple enquiries and projects simultaneously.

Key Responsibilities

Enquiry Management

- Regularly monitor company emails, enquiry portals and other communication channels for new enquiries.
- Identify and record enquiries, RFQs, tenders and quotation requests.
- Acknowledge client enquiries promptly and collect complete project requirements.
- Maintain an updated enquiry tracker with project name, client name, consultant, contact details, status and next follow-up date.
- Ensure that no enquiry or client communication remains unanswered.

Quotation Preparation
- Coordinate with the sales, estimation, design and technical teams to prepare quotations.
- Prepare professional commercial quotations based on approved rates, specifications and project requirements.
- Verify product descriptions, quantities, pricing, taxes, delivery terms, payment terms and validity before sending quotations.
- Prepare revised quotations based on client feedback and negotiations.
- Maintain proper records of all quotations and revisions.

Client Follow-Up
- Regularly follow up with clients on quotations, approvals, purchase orders and project status.
- Speak to clients professionally through calls, emails and messages.




- Understand the reason for quotation delays, project holds or lost orders.
- Schedule meetings and discussions for the sales team.
- Maintain a follow-up calendar and ensure all committed actions are completed on time.
- Build and maintain long-term relationships with clients, consultants and decision-makers.

Business Development Support
- Identify new business opportunities in hotels, restaurants, cafs, corporate kitchens, hospitals, educational institutions and hospitality projects.
- Research potential clients, upcoming projects, architects, kitchen consultants and hospitality groups.
- Contact prospective clients and introduce Gilly Professional Kitchens.
- Generate appointments and qualified leads for the senior sales team.
- Follow up with old clients and inactive accounts for repeat business.
- Support campaigns for new products, services and company capabilities.
- Maintain and develop databases of clients, consultants, architects and project-management companies.

Internal Coordination
- Coordinate with design and estimation teams for drawings, BOQs, technical specifications and costing.
- Coordinate with production and projects teams for delivery schedules and client updates.
- Track approvals, purchase orders, advances and pending documentation.
- Provide accurate project and enquiry updates during sales review meetings.
- Update all lead and quotation information in the company CRM, ERP or Odoo system.
- Prepare daily, weekly and monthly sales reports.

Key Performance Indicators The candidates performance will be measured on:
- Number of new enquiries generated
- Speed of response to client enquiries
- Accuracy and timely submission of quotations
- Number and quality of client follow-ups




- Conversion of enquiries into confirmed orders
- Number of new clients and projects developed
- Value of business generated
- Accuracy of CRM and enquiry-tracker updates
- Reduction in enquiries left unattended or without follow-up
- Client relationship and coordination quality

Qualifications
- Graduate in Business Administration, Commerce, Marketing, Engineering or a related field.
- Minimum 25 years of experience in sales coordination, inside sales, quotation preparation or business development.
- Experience in commercial kitchens, hospitality equipment, refrigeration, HVAC, MEP, capital equipment, manufacturing, fabrication or project-based sales will be preferred.
- Proficiency in Microsoft Excel, Word, email communication and CRM/ERP software.
- Experience with Odoo will be an added advantage.

Required Skills
- Excellent verbal and written communication skills
- Strong client follow-up and relationship-management abilities
- Ability to prepare professional quotations and commercial proposals
- Good working knowledge of Excel and email correspondence
- Strong organisational and time-management skills
- Commercial awareness and negotiation ability
- Ability to coordinate with multiple departments
- Attention to detail and accuracy
- Self-motivated, responsible and result-oriented approach
- Ability to work under deadlines and manage multiple enquiries

Preferred Candidate Profile We are looking for someone who does not merely wait for enquiries but actively follows up, identifies new opportunities and contributes to business growth.

The ideal candidate should be:

- Confident in speaking with clients
- Persistent but professional in follow-ups
- Comfortable making outbound business-development calls
- Capable of understanding basic technical products
- Disciplined in maintaining trackers and reports
- Interested in building a long-term career in project and equipment sales

Reporting To Head of Business Development / Director

Employment Type

Full-time, permanent

📌 Sales Coordinator (Mumbai)
🏢 Lionel Gilbert Menezes
📍 Mumbai