Manager - Service Delivery & Management (Mumbai)

Manager - Service Delivery & Management (Mumbai)

10 Aug
|
Tata Communications
|
Mumbai

10 Aug

Tata Communications

Mumbai

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Broad outline of the Role

Responsible for managing customer project deliveries in Cloud and Secuirty domain. This involves planning, collaborating with multiple stakeholders and reporting progress to ensure adherence to timelines and the assigned budgets. This is an operational role which is responsible for delivering results that have direct impact on the achievement of results for projects undertaken as per business requirements.

Minimum Qualifications & Experience

Bachelor’s Degree in engineering or equivalent qualification
4-7 years in program management or related experience

Other Knowledge & Skills

Reporting, proposal writing, and budget planning
Positive knowledge of programme and project management methods
Risk assessment, time management




Troubleshooting experience of Network, Equipment, and systems
Capacity utilization management
Hands-on with technical aspects, having a good understanding of IT and networking systems, infrastructure, and emerging technologies

Key Responsibilities

Manage initiation, scheduling, tracking, reporting and execution of project as per the agreed schedule, scope using Standard templates.
Discuss customer requirement, feasibility and operational aspect of proposed solution and service schedules with Engineering team and analyze internal technical capability to delivery solution.
Develop project plans and schedules, and track progress against established metrics.
Support in managing project budgets and ensure that projects are completed within budgetary constraints.
Identify and manage project risks and issues and develop mitigation strategies.
Conduct periodic meetings with customers, stakeholders, vendors to discuss

📌 Manager - Service Delivery & Management (Mumbai)
🏢 Tata Communications
📍 Mumbai

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