About the job
Experience: 3–5 Years
Industry: Beauty, Wellness - D2C (Preferred)
Location: Noida (Delhi NCR) | Work From Office
Salary: 4.2LPA to 4.8LPA
About Effora
Effora is building India's premium Beauty & Wellness brand focused on routines, recovery, and visible results through an ecosystem of beauty devices, topicals, supplements, and education.
We're looking for an E-commerce Manager who can own the complete post-purchase and e-commerce operations ecosystem while delivering an exceptional customer experience.
Key Responsibilities
E-commerce Operations
Own end-to-end order lifecycle from order confirmation to successful delivery
Coordinate with warehouse, logistics, and courier partners for timely dispatches
Monitor daily order processing, returns, replacements, and cancellations
Ensure smooth inventory flow across all sales channels
Customer Experience
Deliver an exceptional post-purchase experience
Manage customer queries, escalations, and issue resolution
Improve CSAT, NPS, and overall customer satisfaction
Build SOPs to improve customer experience at every touchpoint
Marketplace & Store Operations
Manage Shopify, Amazon, Flipkart, Nykaa, Blinkit, and other marketplaces
Ensure accurate product listings, pricing, inventory, and merchandising
Coordinate launches, offers, and promotional campaigns
Monitor marketplace performance and operational health
Supply Chain & Fulfilment
Coordinate with procurement, warehouse, and logistics teams
Track inventory planning and stock availability
Minimize dispatch delays and reduce RTOs
Improve fulfilment efficiency and delivery timelines
Reviews & Retention
Drive customer reviews and ratings across platforms
Collect customer feedback and identify improvement opportunities
Work closely with Product and Growth teams to improve retention and repeat purchases
Build post-purchase communication journeys
Reporting & Analytics
Track daily operational KPIs and prepare performance reports
Analyze order trends, customer com
📌 Ecommerce Manager (Noida)
🏢 Effora
📍 Noida