About This Role

We are looking for an experienced Infrastructure Support Engineer to provide system, network, and end-user technical support for our Singapore-based corporate clients. The role involves troubleshooting desktops, Windows Servers, Active Directory, Microsoft 365, networking, firewalls, IP telephony, and enterprise IT infrastructure while ensuring professional and timely resolution of technical issues.

Description

Provide remote and in office technical support for Singapore-based corporate clients.
Troubleshoot Windows desktops, laptops, operating systems, applications, and hardware-related issues.
Diagnose and resolve Microsoft Outlook, email, and Microsoft 365 user issues.
Administer Active Directory users, groups, passwords, access permissions, shared folders, and network drive mappings.
Perform basic to intermediate Windows Server administration and troubleshooting.
Diagnose LAN, WAN, TCP/IP, DNS, DHCP, VLAN, internet connectivity, and general network-related issues.
Configure and troubleshoot basic firewall policies, network access rules, and connectivity issues.




Support Grandstream IP Telephony systems, IP phones, extensions, and basic VoIP troubleshooting.
Provide remote technical support using RDP, UltraViewer, Microsoft Teams, and other approved support tools.
Troubleshoot incidents systematically, identify root causes, and implement appropriate corrective actions.
Escalate complex technical issues when required and coordinate with internal teams, vendors, and service providers.
Maintain accurate documentation of incidents, troubleshooting activities, configurations, and resolutions.
Communicate professionally with customers and provide regular updates until issues are resolved.
Take ownership of assigned incidents and ensure timely resolution in accordance with operational priorities.
Participate in infrastructure implementation, maintenance, migration, and technical support activities when required.

Requirements

2–6 years of hands-on exper

📌 Infrastructure Support Engineer (India)
🏢 Netopsys AI
📍 India