GoKwik is a growth operating system designed to power D2C and eCommerce brands—from checkout optimization and reducing return-to-origin (RTO), to payments, retention, and post-purchase engagement.
Today, GoKwik enables over 12,000 merchants worldwide, processes around $2 billion in GMV, and continues to strengthen its AI-powered infrastructure.
Backed by RTP Global, Z47, Peak XV, and Think Investments—and bolstered by a $13 million growth round in June 2025 (total funding: $68 million)—GoKwik is scaling aggressively across India, the UK, Europe, and the US.
Why This Role Matters
As part of the Merchant Success team, this role directly impacts merchant growth by improving conversion rates and reducing returns through data-led interventions. You will work closely with merchants, analyse performance metrics, and generate actionable insights that translate into measurable business outcomes. This is a high-impact role where your recommendations directly influence GMV growth and merchant success.
What You’ll Own
Merchant Growth & Insights
Analyse conversion rates, returns,
and performance metrics across merchants
Run A/B experiments to measure impact and identify growth opportunities
Generate actionable insights to improve merchant performance
Data Analysis & Problem Solving
Identify root causes through deep data analysis
Translate insights into actionable solutions and recommendations
Differentiate between actionable vs. non-actionable insights
Stakeholder & Relationship Management
Build robust, long-term relationships with merchant partners
Create “GoKwik champions” within merchant organisations
Influence stakeholders through data-backed recommendations
Performance Tracking & Reporting
Define, track, and report key metrics impacting conversion and performance
Build frameworks for performance monitoring and reporting
Provide regular updates to internal stakeholders