ABOUT FIRSTSOURCE: FirstSource is a specialized global business process
management partner and an RP-Sanjiv Goenka Group company. We provide
transformational solutions and services spanning the customer lifecycle across
Healthcare, Banking and Financial Services, Communications, Media and
Technology, and other diverse industries. With an established presence in 10
countries including USA, UK, India, Mexico, Australia, Philippines etc. we act
as a trusted growth partner for leading global brands, including several Fortune
500 and FTSE 100 companies.
We make it happen for our clients, solving their biggest challenges with
hyper-focused, domain-centered teams and cutting-edge tech, data and analytics.
Our real-world practitioners work collaboratively to deliver future-focused
outcomes.
Job Title: Customer Representative
Process: International Process
Functions/Department: Operations
Reporting to: Team Leader
Role: Full time (work from office)
Location: Hyderabad
Position summary: A customer representative is the role in which we have to
respond to customer queries over the chats,
phone calls and emails and provide
support and resolution to existing/new queries on services provided by the
client.
The agent will play an integral role in improving the customer experience by
providing fast, friendly, and effective service with accurate and personal
solutions to customer inquiries coming from across the world, not just India.
Eligibility Criteria:
Qualification – Graduation/ Under-graduation both are eligible
Fresher and experience both are eligible
BE/Btech fresher and Masters fresher are not eligible
Btech and Master qualification requires minimum 1 year experience
Responsibilities:
1. Manage large amounts of customer chats, incoming/outgoing phone calls and
email exchanges from the customers across the globe
2. Address customer complaints, research customer issues, provide appropriate
solutions and alternatives within the time limits; follow up to ensure
reso