Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

Service Support Manager plays a crucial role in –
Managing Commercial & Corporate customer Renewal support for Gallagher UK Retail Business
Ensuring high-quality Renewal & Current Business service delivery
Participating in strategic renewal meetings
Ensuring smooth delivery of GCoE services
Co-ordinate with Service Team Managers to identify opportunities/development areas
They combine technical expertise, leadership skills,



and a customer-centric approach to drive excellence in service support within an organization.

How you'll make an impact

Responsibilities:
Act as dedicated member from GCoE for Account Executives & Account Handlers
Responsible for end-to-end support of the policy lifecycle services
Participating in Renewal Strategic review meetings alongside Executives & Handlers
Support a team of 4 to 6 Account Handlers at the branch
Take Proactive measures to initiate pre and post-renewal activities promptly
Monitor and follow up on triggered activities, ensuring their accuracy and timely completion
Handle queries effectively, aiming to minimize re-work at service center
Collaborate with branch to identify activities that can be offshored to service center
Maintain a positive relationship with branch staff to enhance overall customer experience

About you

Qualifications:
Graduate with minimum 5 years of experience in an Insurance

📌 Senior Analyst (Pune)
🏢 Gallagher
📍 Pune