User onboarding and offboarding management
Ensure asset readiness by installing operating systems through SCCM and performing software installations
Follow system hardening and compliance checklists
Handle L1 & L2 support tickets within the defined SLA
Configure customer-specific tools and required access permissions
Troubleshoot hardware and software issues and coordinate with vendors whenever required
Hardware and software upgrades as needed
User data backup and restoration
Perform periodic audits of hardware and software assets
Network printer installation and troubleshooting
Asset tracking, inventory management, and lifecycle management
ITSM ticket management following ITIL standards
Troubleshoot SCCM, Intune, Endpoint, and patch compliance-related issues
Ensure project-wise IT asset segregation
Installation and maintenance of operating systems, hardware, and software
Adherence to IT & Information Security policies and processes
Basic troubleshooting of IT software and hardware
Learn and support recent tools and technologies
Understand user issues and resolve them within agreed SLA timelines
Maintain accurate asset inventory records
📌 System Specialist-IT (Bengaluru)
🏢 ALTEN India
📍 Bengaluru
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