Job Description
Position: Deputy Manager - Quality
Location: Hyderabad
Wipro Band: B3
Shift: Rotaional (WFO)
Qualification :Academic Qualification: Graduate
Experince Range: 24 months
Essential Hiring Skills: Communication and strong Client management skills
Valuable to have Hiring Skills: GIS product knowledge
Responsibilities:-
Ensures accuracy, process control, and continuous improvement in the process
Work with stakeholders to meet the business goals
Present quality metrics in the business reviews
Build and manage QMS for GIS data
Create SOPs. QC scheklist, version control guidelines
Conduct QC/QC audits on qc work
Define accuracy thresholds, tolerance limits and acceptance criteria
Implement CAPA and error tracking workflows
Monitor KPIs
Train team on quality methods
Manage sampling plans and validation
Prepare quality reports for management/Clients
͏ Do
Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms
Strategy Planning with Senior Stakeholders
Collaborate with leaders to provide strategic and operational plans associated with the account
Plan the strategy for the coming years by identifying new geographies for alternate revenue streams
Ensure a deep enough understanding of clients’ individual experiences to head off potential issues before they become problems
Contract compliance & adherence
Ensure all SLA parameters are met in the account and maintain a green card at all times
Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited
Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines
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Delivery governance in the account
Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project
Ensure a green card for all accounts in terms of performance and quality
Monitor and rev