Job Overview

This post is initially offered on a fixed-term basis for one year, with the possibility of extension.

As a Digital System Support Officer, you will provide high-quality customer support to end users of the Electronic Patient Record (EPR) applications, helping staff resolve queries, access guidance and use digital systems effectively. The role requires excellent communication skills, a robust customer-focused approach, patience, professionalism and the ability to explain technical information clearly to users with varying levels of digital confidence.

Experience of using or supporting clinical or EPR systems would be advantageous, but is not essential as full training will be provided. We are looking for someone who is approachable, proactive and committed to delivering a positive support experience for colleagues across the organisation.

Main duties of the job

This role will support the Digital System Administrators to maintain EPR applications to ensure continuity of service and resolution of technical issues.





Providing support to all Trust and other supported users and will therefore be required to have in depth knowledge of EPR applications
Providing first & second line support for EPR applications recorded via the IT Service Desk via remote and onsite support
Liaising with other teams and departments to ensure issues are resolved
First & second-line technical support for EPR applications and other Trustwide clinical IT systems and software
Responding to IT Service desk calls, deciding on relevant method of help and negotiate and agree call priorities
Analyse situation/information to identify and resolve a range of problems including computer issues, application problems, data errors, change requests
Understanding and interpreting the complex issues presented by users to best assess an appropriate response

Working for your organisation

Working as part of the Digital Systems team within the IT Department at the Shrewsbury Business Park SaTH Of

📌 Digital System Support Officer (Bengaluru)
🏢 The Shrewsbury and Telford Hospital NHS Trust
📍 Bengaluru