To manage the ocean freight global accounts as a single window for customer correspondence, operations and to achieve operational excellence and higher productivity through timely & accurate documentation, operations and OSC functions and effective coordination with outsourced service providers/vendors.
Key Tasks
Customer & Network
Establish customer communication preference, i.e. phone, e-mail, fax, visit.
Receive and validate customer contract from M&S.;
Attend to all customer enquiries in accordance with customer service policy standards.
Co-ordinating with the destination office for shipment approvals.
Exploring current opportunities from existing customers and increase share of business handled by ensuring customer satisfaction and proactive follow up.
Ensure compliance with the standard area operating processes and Customer SOPs.
Create docket/file and review documentation with booking form, covering Shipper's Letter of Instruction (SLI) and/or Letter of Credit for accuracy
Co-ordinate with Shippers for Export documents.
Respond to inquiries from the field sales and clients, providing accurate and timely information and advice on Customs related issues and other compliance queries.
Sending shipment status to Shipper and forward DSR on timely and consistent basis.
Communicate and resolve with the customer on exceptions and incidents – Invoice, Service Irregularities & Claims Management
Interacting with destination BU for status update for DDU/DDP shipments.
Vendors
Planning Vessel and release of OB/L’s / Seaway B/Ls.
Coordinates for the adhoc procurement with vendors mainly preferred core carriers / co-loaders. Liaise with the OSC/co-loaders for booki