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AWS Connect Engineer

Engineering Bangalore / Remote Full time 5–6 Years Experience

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Role Summary

We are looking for an experienced AWS Connect Engineer with strong expertise in Amazon Connect, cloud contact center technologies, and voice communication systems. You will be responsible for designing, developing, and optimizing voice-first customer engagement solutions using Amazon Connect and the AWS ecosystem. In this role, you will work on building customer interaction workflows, managing contact center configurations, developing custom agent desktop experiences, and integrating Amazon Connect with backend services and enterprise applications. Experience working with telephony systems, IVR workflows, routing strategies, contact center reporting, and cloud-native application development is highly preferred. Exposure to customer experience platforms and enterprise contact center operations will be a strong advantage.

Key Responsibilities

Design, develop,



and optimize voice-first customer engagement solutions using Amazon Connect and AWS cloud services.

Build and manage Amazon Connect contact flows, routing strategies, queues, prompts, routing profiles, and customer interaction workflows.

Develop and customize Amazon Connect Contact Control Panel (CCP) and agent desktop experiences using Amazon Connect Streams API.

Develop scalable backend services and REST APIs to integrate Amazon Connect with enterprise applications, CRM systems, and third-party platforms.

Work with Contact Trace Records (CTR), operational reports, and customer interaction analytics to troubleshoot issues and optimize contact center performance.

Develop serverless applications using AWS services such as Lambda, API Gateway, DynamoDB, Amazon RDS, Amazon S3, and CloudWatch.

Collaborate with product managers, senior engineers, QA teams, and customer stakeholders to design and implement scalable cloud contact center solutions.

Assist in deplo

📌 AWS Connect Engineer (Bengaluru)
🏢 Aumne AI
📍 Bengaluru