Requisition Number: 105528
SLS Analyst - Procurement
Location: The role will be a hybrid position located in India.
Insight at a Glance
14,000+ engaged teammates globally
20 on Fortune’s World's Best Workplaces™ list
$9.2 billion in revenue
Received 35+ industry and partner awards in the past year
$1.4M+ total charitable contributions in 2023 by Insight globally
Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.
About the role
We are seeking an Analyst who will be supporting Insight’s Consultants who own the delivery for a strategic Microsoft License Desk project for a large global client with key Stakeholders in the US and in the Netherlands.



You will be accountable to meet defined outcomes and will be responsible for a high-quality end user experience. In your role you combine robust customer service skills and your experience and/or interest in IT with a keen desire to advance customer operations to drive innovation and efficiency.
As a SLS Analyst you will:
Service Desk activities such as providing on-demand advice and guidance for all client's licensing, administration and purchasing questions. This may be through online service management portals, Microsoft Teams or email in response to requests and queries submitted by Insight’s client.
Manage the workflow of the service desk, including tracking, and management of responses through to completion, and escalate to more senior teammates as appropriate.
Managing multiple concurrent tasks: tracking progress against deadlines and expectations, working with your colleagues to understand anomalies, overcome conflicts or issues.
Functional management of c

📌 SLS Analyst (Hyderabad)
🏢 Insight
📍 Hyderabad