EXTERNAL JOB DESCRIPTION

CSE is a regional resource & will be responsible for Complaint handling in his
region. He will support the front line in critical complaints. He will attend
the complaints along with TSE and will identify the root cause of the complaint
and provide solution to the customer. He will support to the TSEs on phone to
provide technical assistance.

1) CSE is technical resources and provide technical support to front line
either through site visits or over the phone.
2) CSE attend the complaint proactively if somebody is new in the system or
on demand even an experienced TSE (Territory Sales Executive) is not able to
understand the complaint technically.
3) As a Trainer – Basis on experience Conducting PTP for now joinees &
conducting Shop Meets, Painter Meets & Dealer meets and educate them about right
product usage and New products etc.
4)



Keeping an eye on complaint trend and immediately highlighting any
defective batch and hence restricting possible complaints from the field.
5) Also, Capturing Market Practices, Conducting Color Sure Audits and sharing
the reports to Sales team as preemptive measures to stop complaints from the
field.
6) Duplicate Material / Counterfeiting issues – CSE immediately provides
field support to legal team in decided protocol and we have done successful
raids in the past against such people or Manufacturer
7) Testing Recent products / Formulations – Working along with R&T; to test new
products or formulations on the field before launch of the product.

📌 EXECUTIVE N (Delhi)
🏢 Asian Paints
📍 Delhi