As a Services Associate, Firm Risk, Compliance, and Governance Services on the Independence Conflicts Network team, you will be responsible for…
Respond to support requests using automated phone and chat tools
Guide callers through policy and mandatory requirements/procedures
Document and save record of guidance provided
Collaborate with internal Risk & Brand Protection stakeholders as needed
Provide backup support for other services provided by the Compliance HelpDesk
The team
Risk and Brand Protection (R&BP;)
At Deloitte, we are stewards of reputation—ours and our clients. That’s why we foster a culture that protects, preserves, and enhances our reputation. With your help, we will distinguish Deloitte as the transparent leader in professional services, making us the first choice for clients and talent.
Independence Conflicts Network (ICN)
Location: Hyderabad
Shift Timings: 11 AM to 8 PM IST or 2 PM to 11 PM IST
Qualifications
Required:
MBA, preferably in Finance
2–3 years of overall relevant experience
Working knowledge of basic financial instruments in the United States and India, including investments, loans, and insurance products
Experience using technology tools to support requests and document guidance provided
Preferred:
2 years of experience in customer support care, preferably in a banking environment
ServiceNow experience
R&BP;_USI
Our purpose
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collec