Hiring | Travel Consultant – Air Ticketing | Chennai (Work From Office)

Sutherland Global Services is hiring experienced Travel Consultants – Air Ticketing for its Chennai office.

Relocation Benefits
One-way flight ticket to Chennai for eligible outstation candidates.
14 days of company-sponsored accommodation to help you settle comfortably.

If you have hands-on experience in airline ticketing and GDS, this is an excellent opportunity to build your career with a global customer experience leader.

Experience & Salary
L1 – 6 Months to 1.6 Years Experience
CTC: Up to ₹4.0 LPA
In-Hand Salary: ₹26,000/month
Performance Incentive: ₹2,700/month
Travel Allowance: ₹1,750 – ₹3,500/month

L2 – More than 1.6 Years Experience
CTC: Up to ₹4.5 LPA
In-Hand Salary: ₹30,000/month
Performance Incentive: ₹2,700/month
Travel Allowance: ₹1,750 – ₹3,500/month

Key Responsibilities
Handle domestic and international air ticket bookings.
Process ticket issuance, reissues, exchanges, refunds, cancellations, and schedule changes.




Interpret airline fare rules and ensure accurate ticketing.
Handle complex itineraries, fare calculations, and booking modifications.
Deliver accurate, error-free transactions while maintaining quality standards.
Resolve customer queries with professionalism and empathy.
Work efficiently with airline systems and internal applications.

Requirements
Minimum 6 months of Air Ticketing experience.
Hands-on experience with Amadeus is mandatory. Experience with Sabre or Galileo is an advantage.
Strong knowledge of fare rules, refunds, reissues, exchanges, schedule changes, and rebooking.
Experience handling international ticketing is preferred.
Excellent spoken and written English with strong communication skills.
Customer-focused mindset with strong analytical and problem-solving abilities.
Good understanding of MCOs, name corrections, residuals, NDC, and Farelogix is an added advantage.
Valuable working knowledge of Microsoft Outlook, Excel, and web-based applications.
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