The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One — our cloud-first, AI-powered platform — CSPs can simplify operations, collapse cost, and accelerate innovation. Calix One brings together the automation of everything and the experience of one, empowering customers to deliver differentiated subscriber experiences while driving acquisition, loyalty, and revenue growth. This is the Calix mission: to enable CSPs of all sizes to simplify, innovate, and grow, strengthening both their businesses and the communities they serve.

We’re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences.

As a Technical Program Manager in Cloud Operations, you will drive operational reliability across our Google Cloud Platform (GCP) ecosystem. You will lead critical incident post-mortems,



govern security frameworks, and partner with application development and platform engineering teams to ensure all new services meet strict production entry criteria for reliability and observability.

Key Responsibilities:

Production Readiness & Operations Governance

Define, govern, and enforce production entry criteria for all current services and features.
Partner with application development and platform engineering to audit deployment readiness.
Validate that incoming services meet corporate standards for observability, monitoring, and alerting.
Scale reliable operational practices across engineering teams to reduce launch-day risks.

Critical Incident & Post-Mortem Management

Own the end-to-end post-mortem lifecycle for critical GCP production outages and high-severity incidents.
Lead "Five Whys" and blameless Root Cause Analysis (RCA) sessions to identify system vulnerabilities.
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📌 Technical Program Manager (Bengaluru)
🏢 Calix India
📍 Bengaluru