Manager – Order to Cash (OTC) Operations – Indirect
WFO -5pm to 2am/6pm to 3am
Bangalore
Role Summary
The Manager – OTC Operations (Indirect) is responsible for leading and overseeing the end-to-end Order-to-Cash (OTC) operations for indirect customers, including channel partners, distributors, and resellers. The role is accountable for ensuring operational excellence across order management, billing support, accounts receivable, cash application, collections, dispute management, and customer account maintenance. This position partners closely with Sales, Finance, Revenue Operations, Customer Success, and other cross-functional teams to optimize cash flow, enhance customer experience, drive process improvements, and ensure compliance with organizational policies and financial controls.
Key Responsibilities
Order-to-Cash Operations
Lead and manage end-to-end OTC operations for indirect customers, distributors, resellers, and channel partners.
Oversee order management, billing support, accounts receivable, cash application, collections, dispute resolution,
and customer master data maintenance.
Ensure timely and accurate execution of all OTC processes while maintaining high service quality and operational efficiency.
Operational Performance & Cash Flow Management
Monitor and improve key OTC performance metrics, including:
Collections effectiveness
Accounts Receivable (AR) aging
Cash application accuracy
Billing accuracy
Dispute resolution turnaround time
Backlog management
SLA adherence
Identify operational risks and implement corrective actions to improve working capital and cash flow.
Credit & Risk Management
Lead credit management activities for indirect customers by conducting credit reviews and monitoring payment behaviors.
Govern payment terms and collection strategies to minimize bad debt exposure.
Oversee account reconciliations and resolve deductions, chargebacks, payment discrepancies, and customer disputes.
Stakeholder Management
Partner with Sales
📌 Manager, OTC Operations (India)
🏢 Azuga
📍 India