Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

The Advanced Operations Support Group is one of the main arteries of the K2 Managed Services Offering. Our combined teams provide 24x7x365 monitoring and operational support for all Total Care clients. The main objectives of the Advanced Operations team is to assist the NOC (Network Operations Center), Desktop Support and Help Desk with escalations that will result in swift resolutions before they become service impacting incidents. Our team is expected to make sure that all client infrastructure that includes but is not limited to servers, switches, firewalls, access points, UPS’s are online and operational 24x7.

Various 1st, 2nd, 3rd shifts for weekdays and weekends available.
The ideal candidate will be selected to work a specific shift within The Advanced Operations group.
ROLES & RESPONSIBILITIES:




In this role you will be responsible for providing technical support and managing the day-to-day operations of our clients' IT infrastructure and systems. You will work closely with clients, NOC and Help Desk to ensure their IT needs are met and the systems are operational. Other responsibilities include accepting and responding to events created from multiple monitoring platforms and tools. These events will span networking, systems, applications, and other service areas that require excellent troubleshooting skills. The resolution of these events requires technical execution and or escalation to a specific practice group or service owner.
KNOWLEDGE, SKILLS & ATTRIBUTES:
Ability to work specific shift hours.
The ability to prioritize and determine resolution can be completed efficiently.
Critical thinking and quick decision making.
Special Project work as required by the needs of our clients or other departments.
Experience using ticketing, monitoring and remote management tools such as: ServiceNow, Log

📌 Advanced Operations Engineer (India)
🏢 K2 Services
📍 India