About Level AI
Level AI is on a mission to turn every customer interaction into a strategic advantage. Our AI-native platform helps enterprises transform contact centers from cost centers into engines of customer intelligence, operational efficiency, and business growth. By combining advanced AI with deep domain understanding of customer experience, Level AI empowers teams to unlock actionable insights, automate workflows, and deliver more consistent, higher-quality support across the customer journey.

Headquartered in Mountain View, California, Level AI is a Series C company backed by leading investors including Battery Ventures and ENIAC. Our platform leverages Large Language Models and Custom Small Language Models (SLMs) to power AI Agents across the entire CX journey—customer-facing agents, agent-assist, and backend automation—along with deep conversation analytics for QA, coaching, and insights.

About The Role
The Senior SRE will be positioned at the intersection of backend engineering, infrastructure operations, and FinOps.



The role is explicitly broader than a traditional DevOps engineer and explicitly more hands-on than a pure architect.

What you'll be liable for:

Infrastructure cost efficiency and FinOps. Own the continued reduction of Kubernetes overprovisioning, drive right-sizing programs, and maintain the cost telemetry that backend teams use to make decisions.

GPU throughput optimization. Run a structured experimentation program on on-premise GPU clusters, partnering with AI service owners. Lead by the Engineering leadership, with this role providing the experimental bandwidth.

Backend enablement, not ownership absorption. Build the tooling, dashboards, and processes that let backend teams from other groups own their own cost and reliability budgets. The deliverable is leverage, not headcount-shaped work.

Reliability instrumentation. As the infra team owns most of the instrumentation across current and offline flows, this role takes a central seat i

📌 Senior Site Reliability Engineer (Noida)
🏢 Level AI
📍 Noida