Job Purpose

Drawing on hands-on auditing and risk management experience, this person evaluates prospects' and customers' current audit, quality, and risk workflows, recommends best-practice improvements, and acts as the functional expert who ensures those workflows run correctly inside QMSMART. The role sits at the intersection of pre-sales, customer success, and project delivery — supporting the sales team in closing new business, helping existing customers continuously improve, and representing the Safety/Quality/Risk function on implementation project teams.

Key Responsibilities

Process Evaluation & Best Practice

- Evaluate a prospect's or customer's current audit, quality, and risk management workflows and identify gaps against ICAO Annex 19, IOSA, and industry best practice.
- Recommend concrete improvements to audit programs, risk assessment methodology, and CAPA processes, grounded in real-world aviation safety/quality experience.
- Translate operational best practice into workflow requirements that can be reflected in QMSMART.

Pre-Sales & Sales Support

- Partner with the sales team on prospect engagements as the Safety/Quality/Risk subject matter expert — joining discovery calls, running process walkthroughs, and answering functional questions.
- Demonstrate how QMSMART supports audit, hazard, risk, and CAPA workflows, mapped to the prospect's specific pain points, to help move deals toward close.
- Contribute domain expertise to proposals, RFP responses, and business cases.

Customer Success & Continuous Improvement

- Work directly with existing customers to review how they are using QMSMART, identify friction points, and recommend workflow or process improvements.
- Coordinate with customers to refine audit, quality, and risk processes over time,



driving adoption and measurable value from the platform.
- Build and share best-practice playbooks, templates, and guidance customers can apply to their SMS/QMS programs.

Project & Implementation Support

- Act as the Safety/Quality/Risk business expert on implementation project teams, validating that designed workflows reflect real audit and risk management practice.
- Support Conference Room Piloting (CRP) and User Acceptance Testing (UAT) by reviewing configured workflows from a business/functional perspective — not building or coding them.
- Advise project teams on regulatory and operational considerations (ICAO/IOSA/CAA) that affect workflow design.

Application Flow Validation

- Run QMSMART hands-on — as a business user — to walk through end-to-end audit, hazard, risk, and CAPA workflows and confirm they behave as intended.
- Identify and report workflow gaps or functional issues to the implementation/technical team for correction; this role validates and represents the business flow, it does not configure or develop the system.

Required Qualifications & Experience

- Bachelor’s degree in aviation, Engineering, or a related field (or equivalent experience).
- 3+ years' experience in an airline Safety, Quality, or Compliance role, with practical exposure to Ground Operations, Flight Operations, or Cabin Operations.
- Demonstrated experience personally conducting internal, station, or vendor audits and managing findings through to closure.




- Working knowledge of ICAO Annex 19, IOSA Standards, and applicable CAA safety and quality regulations.
- Strong written and verbal communication skills; able to produce clear, evidence-based audit rep
- Demonstrated experience evaluating and improving audit, quality, or risk workflows and recommending best practice.
- Comfortable operating in a customer-facing role — engaging prospects and customers directly, running workshops, and presenting to diverse audiences.
- Working knowledge of ICAO Annex 19, IOSA Standards, and applicable civil aviation authority (CAA) safety and quality regulations.
- Comfortable operating a Safety/Quality Management System (QMSMART or similar) hands-on as a business user to validate and demonstrate workflows — no coding or system configuration required.

Preferred Skills

- Internal auditor certification (e.g., IOSA/ISAGO auditor, ISO 9001 lead auditor) is a strong advantage.
- Experience on SMS/QMS software implementation projects (CRP, UAT, go-live) from a business/functional side.
- Prior exposure to QMSMART specifically, or a comparable aviation SMS/QMS platform.

Key Competencies

- Credible domain expert — able to earn trust with prospects, customers, and internal sales/project teams on Safety, Quality, and Risk topics.
- Consultative and commercially aware; comfortable connecting process improvement to business value and supporting deal closure.
- Strong stakeholder communication and presentation skills across technical, operational, and executive audiences.
- Structured, evidence-based approach to process evaluation and problem-solving.
- Team-oriented across functions — comfortable working with sales, customer success, and project/implementation teams.

📌 Safety, Quality & Risk Specialist (India)
🏢 QMSmart Technologies
📍 India