Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.
We are more than 34,000 people, in over 30 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.
Role description: You possess excellent business & application knowledge in the Oracle ERP Cloud F&P; domain, (e.g., AP/AR/GL/Tax/Procurement etc.). You have proven experience in a BAU setting supporting a global business while leading the team responsible for Incident & Problem resolution.
What You’ll Own:
Leading the team responsible for problem resolution including line management responsibilities to junior team members within the BAU team
Follows Problem Management Methodology responsible for the complete lifecycle of problem records including problem identification & qualification, root cause analysis, permanent resolution management, proactive problem management,
known error & knowledge management, governance & reporting as well as stakeholder communication.
End to end ownership of Oracle Quarterly and Monthly Oracle Upgrades within F&P; Domain
Manages deployment activities in lower environments
Able to prioritize the workload and deliver as per deadline.
Role accountabilities:
Collaboration:
Collaborates and communicates with Domain Service Manager, FSMs, and Tech Lead
Engages with Key Stakeholders such as BPOs, BPEs, KBUs, and EU’s.
Collaborates with OOO team and member of Design Authority
Collaborates with OEA Data, Infrastructure and Integrations team and OOO Technical Solution Managers to ensure technical landscape adheres to standards.
Accountability on the Opt-Ins on upgrade releases; Make sure that these are added to the product backlog and collaborate with minor CI lead for delivery
Participate