About us
Contractor+ builds an all-in-one app for contractors. They use it to manage clients, send estimates, collect payments, schedule jobs, and more. Think of it as the operating system for running a contracting business.
We're a small, fast-moving team of about 35 people. Our customers work in the field. When something breaks at 9pm, they can't wait until Monday morning. Support is how they decide if we're worth keeping.

What's this role about?
You'll handle customer support on second shift, covering US evenings and weekends. Chat, email, phone calls, and live demos, in English and Spanish.
If the phone rings at 7pm Eastern, you answer it. If it rings at 9pm, same. If someone needs onboarding help on a weekend, you handle it. Extended-hours US coverage is the whole point of this role. From India, that means a night shift.

Day to day, you'll:
Answer inbound chats, emails, and phone calls from contractors across the US, in English and Spanish
Run live demos and onboarding sessions for new users
Help customers set up estimates, invoices, payments, and scheduling in the app




Troubleshoot technical issues, reproduce bugs, and escalate to the dev team with clear steps
Own support tickets from first response to resolution
Coordinate between customers and the dev team on open issues
When there's no assigned work, dig through recent tickets for patterns and test the app to catch issues before customers do

What we're looking for
Fluent Spanish, spoken and written. It's the first thing we screen for. Many US contractors speak Spanish, and you'll support them every day.
Character and integrity. You're straight with customers and with us, you admit mistakes, and a problem stays yours until it's solved, not until your shift ends.
Explicit communication in English too. If a customer has to read your message twice, that's a problem.
4-5+ years in customer support or customer success, ideally for a SaaS product
Technical by nature. You troubleshoot first, escalate second, and you

📌 Customer Success Specialist (India)
🏢 Contractor+
📍 India