Role Description

The Presales Solution Architect for Digital Workplace Services will play a critical role in shaping technology and managed service solutions that enable modern, productive and user-centric workplace environments. The role will partner closely with sales, practice, delivery, engineering, commercial teams, technology partners and clients to understand business requirements, develop tailored solutions and articulate the value of Digital Workplace Services. The solution scope may include Service Desk, Field Services, Modern Endpoint Management, Device Lifecycle Services, Microsoft 365 and Collaboration, Workplace AI and Automation. The ideal candidate will be a Digital Workplace generalist with broad solutioning experience across multiple workplace service areas and deeper expertise in one or more domains. The candidate should combine technical understanding, managed services solutioning, commercial awareness, solid documentation capability and confident client-facing communication skills.



Key Responsibilities Solution Design and Architecture Lead the design of end-to-end Digital Workplace solutions spanning Service Desk, Field Services, VIP support, endpoint management, device lifecycle services, Microsoft 365, collaboration platforms, Digital Employee Experience, digital adoption and workplace automation. Translate customer business, operational and technical requirements into scalable, supportable and cost-effective solution architectures. Design integrated operating models covering service scope, support tiers, delivery locations, coverage windows, staffing, governance, service levels and enabling technology platforms. Coordinate inputs from domain specialists, delivery teams, technology vendors and service partners to create a cohesive end-to-end solution. Develop solution blueprints, architecture diagrams, service descriptions, service catalogues, operating models and transformation roadmaps. Define solution assumptions, dependencies, exclusions

📌 Presales Solution Architect – Digital Workplace Services (Bengaluru)
🏢 UST
📍 Bengaluru