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Preference:- B.E. Electronics with 3-4 Yrs experience with DWDM Submarine NOC or Transmission NOC.
Position Summary
Customer Service Executive shall be responsible for the Efficient Operations & Management of the Submarine Cable System and its Equipment & Network and its interfaces with interconnecting transmission facilities (SDH-DWDM). He is mainly responsible for 24x7 Operation & Maintenance of TGN Subsea Cable (SDH-DWDM) &associated; network elements and NMS. He will be responsible for traffic monitoring and fault analysis and their rectification, complaint handling &its; resolution, Planned and unplanned activities management, and timely updates to concerned teams. Active coordination with internal customers, TGN CLS landing parties & Cable landing stations, vendors,
and engineering to resolve system-related problems. Circuit provisioning, activation, deactivation, and testing in coordination with Cable station teams. Actively acquires complex skills, techniques, operating practices, and knowledge of abstract concepts to progress toward full proficiency in the field of specialization. Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues, challenges, and problems within their field of specialization.
Qualification:- B.E. Electronics or Equivalent Degree
Mandatory Skill set:- Work Experience to manage SubCom wet-plant, CIENA 6500, ASN 1620 SLTE, SubSea NOC
Major Responsibilities
Efficient Operation & Maintenance of the TGN submarine cable Equipment & associated NMS (Shift duty 24*7)
Maintain Equipment & Traffic Uptime (SDH/DWDM)Coordination with CLS for network fault troubleshooting & rectification of pro
📌 Customer Service Executive (Mumbai)
🏢 Tata Communications
📍 Mumbai
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