Technical Support Engineer Job Posting Technical Support Engineer (Measurement Instruments & Environmental Sensors) Employment Type: Full time Employee Work Location: Toda City, Saitama Prefecture (Nearest Station: JR Toda-Koen Station) Reports To: Technical Department Manager ■ Attractive Features of This Position You will work with cutting-edge measurement instruments used worldwide.

You can contribute to fields of high social significance such as meteorology, environment, disaster prevention, and infrastructure.

You will be exposed to global technology through collaboration with the US headquarters. ■ Working Conditions｜Terms· Work Location: Toda City, Saitama Prefecture (Nearest Station: JR Toda-Koen Station) Working Days/Hours: 5 days per week, flex system (10:00-15:00 core time), 40 hours per week full-time

Employment Type: Full-time Employee

Salary: Negotiable based on experience and skills Key Responsibilities ■ At Campbell Scientific Japan, you will be responsible for providing technical support for data loggers and various sensors manufactured by our US headquarters. Although these are highly niche products, we will provide responsible guidance until you are able to handle them, as long as you are motivated. Our customers are mainly universities, research institutions, government agencies, and infrastructure companies, and our products are used in a wide range of applications, including weather observation, environmental monitoring, civil engineering and disaster prevention, and energy.

The main duties are as follows.

Technical

Support

Responding to customer inquiries about products

Explaining the specifications of data loggers and various sensors





Explaining how to use and configure products

Investigating causes and providing technical support when problems occur

System Installation & In office Support

Installation and adjustment of observation equipment at sites

Consultations with customers and on-site support

Business trips to various locations within Japan (may require overnight stays)

Equipment Inspection & Repair Support

Troubleshooting and functional verification of malfunctioning equipment

Pre-repair inspection and testing (Actual repairs are primarily conducted at our US headquarters)

Arranging shipment of repair items to our US headquarters

Obtaining repair estimates and explaining them to customers

Reporting repair details and coordinating with customers

Measurement System Configuration and Programming Data loggers use Campbell Scientific's proprietary programming language based on Basic. Training is provided until proficiency is achieved through OJT. Creating data logger programs

Sensor configuration

Building measurement systems

Equipment Modification and Technical Work Modifying and assembling equipment to meet customer applications Sensor cable modification

Equipment assembly and adjustment

Light work using tools

Trade Show and Conference Support

Product display at trade shows and conferences





Technical explanations ■ Primary Sensors Handled Sensors range from common types like thermometers, hygrometers, barometers, rain gauges, pyranometers, and anemometers to more specialized ones, requiring broad knowledge and continuous learning. You will gain extensive knowledge of measurement technologies. ■ Required Qualifications Ability to read English manuals or willingness to learn

Comfortable communicating via email in English with the US headquarters

Capable of customer support in Japanese (phone, visits, meetings)

Able to travel overnight for business trips

Possession of a standard driver's license and ability to drive safely ■ Preferred Experience/Skills Candidates with the following experience are preferred: Experience handling mechanical/electronic equipment

Knowledge of measurement instruments and sensors

Experience with meteorological observation equipment

Experience using data loggers

Knowledge of electrical circuits and measurement technology

Knowledge of network equipment ■ Software Used Microsoft Office (Outlook, Excel, Teams, etc.)

Data logger configuration software

Basic data analysis (primarily Excel)

2D design drawing software ■ Desired Candidate Profile Motivation to continuously learn new technologies

Ability to act proactively rather than passively

Ability to mediate and coordinate between customers, sales, and headquarters

Ability to identify customer needs through technical support and contribute to sales activities Additionally, since the role involves not only office work but also field tasks (outdoor work, installation work, etc.), candidates comfortable with physically active work are welcome.

📌 Research and Technical Solutions Lead (Todaraisingh)
🏢 Campbell Scientific
📍 Todaraisingh